DUE TO COVID, WE ARE CURRENTLY NOT ACCEPTING RETURNS ON ANY UPHOLSTERED ITEMS. FOR MORE INFORMATION OR QUESTION, PLEASE CALL US AT 201-795-3448 TO DISCUSS.
Q: What does shipping cost?
A: Zin Home offers free curbside delivery on all items shipping within the Contiguous 48 States, with some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery is an available option, prior to checkout, please contact us for a quote.
Any additional services such as "lift-gate," "inside delivery," "re-delivery / re-consignment" and "warehousing or stocking fees," which are charged by the shipping company(s), will be the customer's responsibility; Zin Home cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Q: Will the carrier bring my item(s) into my home?
A: Zin Home offers "Inside Delivery" as a shipping option on all items. Prior to checkout, please contact us for a quote. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup.
Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should receive them within one-four weeks depending on the delivery option, unless an expedited shipping method has been established. However, Zin Home offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times will meet your needs. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 1-201-795-3448.
Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 15% handling fee.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be re-routed back to the manufacturer, thus incurring fees for re-shipment of your order.
Q: Do you ship Internationally?
Q: How can I track my order?
A: We are always happy to track your order for you. To track your order, Please email us at firstname.lastname@example.org or call us at 1-201-795-3448 and provide us with the details of your order.
Q: What is your price matching policy?
A: At Zin Home, we do our best to offer quality products at the lowest possible prices. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. 99% of the time, we'll be able to beat that price, save you money, and still offer the best customer service in the business. Our price match policy cannot be combined with any other discounts. Additionally, once an item has shipped, we cannot offer any retroactive price-matching or discounts.
Q: What is your return policy?
A: Zin Home wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy with no restocking fees! In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.
Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at 1-201-795-3448 if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service email@example.com to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer's responsibility to file a claim for the damaged merchandise. Any item marked as "Special Order" are not returnable. Clearance items may not be returned or exchanged.
Q: What is your cancellation policy?
A: Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24-hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to firstname.lastname@example.org.
Q: Is my purchase protected by a warranty?
A: Each product is covered by the warranty offered by its manufacturer. For more information, please call us at 1-201-795-3448.
Q: What does "Special Order" mean?
A: "Special Order" typically refers to products which are custom-built to your own specifications, and items which are imported on a per-order basis. "Special Order" may also refer to items that are stocked in limited quantities but in special order color combinations. "Special Order" items may not be cancelled after 24 hours from the time of purchase and are not returnable. Because of the custom nature of "Special Order" items, each order is charged 50% in advance (at the time of the order), and 50% upon shipment from our warehouse. The lead times on special orders vary based on the item's place of origin. Special Order items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks (as noted on product pages).
Q: What is your refund policy?
A: The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund. Please note that depending on your card issuer's policy, it may take up to 14 business days for your refund to appear on your credit statement.
- Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
- Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.
- Special orders, clearance items and international orders are non-refundable.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.
All domestic and international orders are subject to the governing laws of the United States of America and the State of New Jersey.
Zin Home is not responsible for 'NOMINAL' size discrepancies. Measurements are approximations. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications. Photography is a representation and is not an accurate representation of the color.