Q: What is your cancellation policy?
A: Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24-hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to firstname.lastname@example.org.
Q: Is my purchase protected by a warranty?
A: Each product is covered by the warranty offered by its manufacturer. For more information, please call us at 1-201-795-3448.
Q: What does "Special Order" mean?
A: "Special Order" typically refers to products which are custom-built to your own specifications, and items which are imported on a per-order basis. "Special Order" may also refer to items that are stocked in limited quantities but in special order color combinations. "Special Order" items may not be cancelled after 24 hours from the time of purchase and are not returnable. Because of the custom nature of "Special Order" items, each order is charged 50% in advance (at the time of the order), and 50% upon shipment from our warehouse. The lead times on special orders vary based on the item's place of origin. Special Order items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks (as noted on product pages).
Q: How do I know your shopping cart is secure?
A: Zin Home uses industry standard SSL (Secure Socket Layer) software to encrypt your personal information and credit card information.
Q: Can I place an order over the phone?
A: Yes. To place an order over the phone, please call us at: 1-201-795-3448.
Q: How will my personal information be used?
A: Zin Home is here to provide you with furniture, and other home accessories. Your personal information will only be used to process and ship your order. We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by Zin Home personnel.
All domestic and international orders are subject to the governing laws of the United States of America and the State of New Jersey.
Zin Home is not responsible for 'NOMINAL' size discrepancies.Measurements are approximations. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications. Photography is a representation and is not an accurate representation of the color.